INFORMACTION OF THE AFTER SALES SERVICES
1.SURVEY
- On Line Survey
- On Site Survey (Physical Check)
- Monitoring (Technical Check)
2.INSTALLATION & MAINTENANCE
- Power Transformer Installation (OLTC & NLTC)
- Power Transformer Maintenance (OLTC & NLTC))
3.TESTING
- Site Acceptance Test (SAT)
- Transformer Oil Test (DGA & BDV)
4.CONTRACT SERVICE
- Annual Service
5.PURPOSE
- Implementing the principle of focusing on users, well carrying out a series of after-sales service activities and meeting the users’ requirements to the greatest extent as permitted by law.
6.DESCRIPTION OF MAIN JOBS
- To receive and accept user inquiries and comments related to the company’s products.
- To deal with various types of user complaints and market complaints and give the first time feedback.
- To accept all kinds of repair reports and make arrangement of technical personnel solve the problem reported in the first time.
- To promptly arrive at the site for troubleshooting
- To provide good custody to pre-sales and after-sales service files based on computers.
7.SERVICE COMMITMENT
- Warranty : as per the relevant provisions of the purchase and sales contract.
- Replacement of spare part : during the warranty period, the Company shall provide free replacement on the user’s site for the damaged product caused by the part defects due to design, manufacture or procurement errors to ensure the normal operation of equipment; while after the warranty period, paid service will be provided as per the requirements of the user.
- Response to fault report : if serious fault occurs to the hardware and software systems provided by the Company, for which the user is unable to remove, the user shall notify the Company immediately, while the Company shall give response within 8 hours after receiving the fault report and send technical personnel to the customer’s site within 48 hours.
- Provision of spare parts : The Company shall keep adequate spare parts and accessories for timely provision of technical service and spare parts service to the user. The Company undertakes a lifelong spare parts and technical support to the equipment provided by it.
OUR EXPERIENCE
- 100MVA, 230/66-11kV, OLTC-17 Taps Installation (2015) Location : Taungup Substation, Yakhine State. Brand & Maker : ALSTOM, INDIA.
- 102MW, APR Energy Pad Mounted Transformers Maintenance (2015) Location : Kyaukse, Mandalay Division.
- 115MVA, 230/33-11kV, OLTC-21 Taps Installation (2017) Location : MyinnGyan 225MW Natural Gas Power Station, MANDALAY. Brand & Maker : ABB, Thailand.
- 100MVA, 230/33-11kV, NLTC-8 Taps Maintenance & Installation (2017) Location : Kanaung Substation, HlaingTharYar Tsp, YANGON. Brand & Maker : ILJIN, KOREA.
- 10MVA, 33/11kV, OLTC-17 Taps Installation (2018) Location : ThiLaWa SEZ, Thanlyn Tsp, YANGON. Brand & Maker : MITSUBISHI, JAPAN.
